FAQ
PROCESS QUESTIONS:

What is the payment Plan for New-Atlantic Media?

50% is due upon commencement of work and the other 50% due upon completion of project.

What is the process for design projects?

Please refer to the 'How It Works'. Our Project Coordinators are willing to assist you if have any other questions about our process.

Ownership of files

NAM retains all creative rights until payment is made in full. Upon your final approval of the designs and remainder payment received by the New-Atlantic Media, you will have receive your files via e-mail attachment. You also have the option to receive them on disk or electronic device, if you so provide. Transfer of full copyright will occur after receipt and clearance of final payment.

What formats are my designs delivered in?

All files are emailed to client upon completion. We can send you the project in the software file format of your choice. Files are normally provided in high resolutions formats namely pdf, jpeg, gif, html, and swf (banner files).

Can NAM do rush jobs?

Our projects are already executed in the fastest time possible. We ensure swift delivery of projects as part of our high quality service. However, if you need advice on how to make the projects as fast as possible, please speak to your Project Coordinator.

Tips: Have your concept in mind, funds ready for payment, be available via email and phone during the process, have content and other necessities ready for designer

What if I decide to cancel a project?

The web designer reserves the right to refuse service and cancel a design job if necessary, in which case, the balance of any payment will be returned to client after all applicable fees have been deducted for work completed. Likewise, the client may cancel a job if necessary, in which case, the balance of any payment will be returned to client after all applicable fees have been deducted for work completed.

LOGO DESIGN QUESTIONS:

What do you charge for logo designs?

It all depends on the type of logo you want for your organization. Please get a Free Quote from our Project Coordinators as our prices may change.

What questions to think about for your logo designs?

  • What colors should my logo be?
  • Should it include text, an image, or both?
  • Should it have a certain font type/ typeface?
  • Does it need 3D?
  • How can I differentiate my logo from the competition?
    The more information you can provide us with, the better you can be assured of having the logo design that meets your exact needs.

WEB QUESTIONS

What types of web sites can you design?

We can design any website you desire. From e-commerce to flash sites and entertainment sites with multimedia features to a simple 1-page text based site, we can do it all.

Do you use templates to do your designs?

No. We design your site from scratch so you get a custom design that is unlike any other site. However, if you have a template in mind, please inform your Project Coordinator at project commencement.

How can I view the progress of my website design?

Your Project Coordinator will keep you updated every step of the way. Your approval will be needed, as we send you each step via an email link. You can always choose to visit our office location to review your site in person.

Do you provide hosting services in addition to designing web sites?

Yes, we do provide hosting and web maintenance services to our clients. We can also do domain name registration for you. We are your total web development home.

How do I control my web site?

You can have your own admin panel, we call a Content Management System (CMS), that you login to. In there, you can control virtually every aspect of your site. We can teach you how to use the CMS. The CMS system is an added cost. However, we can make any changes to your site throughout the years as needed, as about our Web Maintenance packages.

What is search engine optimization or SEO?

Search engine optimization (SEO) is designing, writing, and coding (in HTML) your entire web site so that there is a good chance that your web pages will appear at the top of search engine queries for your selected keywords and key phrases.

Other questions about developing websites?

Please feel free to contact us to inquire. You can also refer to the 'WEB DESIGN TERMS & CONDITIONS OF AGREEMENT' in your quote for more information.

GENERAL QUESTIONS:

Do you offer print services?

Yes, we can offer you professional printing services. We have an in-house printer, and for other print requests like retractable or vinyl banner printing, we can facilitate the ordering of these marketing materials.

Can I get a quote?

Yes. Please contact us to get your FREE quote. Quotes are valid for 30 days unless otherwise states in quote.

Do you provide content writing services?

Yes. If you need assistance with content formation, visuals, photography, and other services not included in basic quote, please inform us and we will direct you accordingly. Otherwise, all text and visual content must be provided by the client.

I need a photographer or videographer before I start my projects?

We can recommend a vendor for you. Our Project Coordinators can refer you to our sister company New-Atlantic Films for all your videography, multimedia, and animation needs.

Do you have any sales or specials going on?

To find out if we do please click here and ask our Project Coordinators to inform you of any current or upcoming promotions.

I am on a tight budget, can you help me?

Yes! We are here especially for the small to medium sized businesses, non-profits, and new businesses that have restricted marketing budgets. Ask our Project Coordinators how we can work with your budget. We have had many charity clients.

If you have any specific questions about our design and marketing FAQs, please use our Contact form or email us at info@newatlanticmedia.com.

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